What was done
Since 2020, Alice Labs has collaborated in a nonprofit research project on selected AI-powered consumer services.
During the project, we have studied voice assistants and streaming services in the context of home and leisure use. We have identified common situations where these services currently repeatedly fail to respond to users’ expectations. Based on this understanding, general-level design recommendations have been developed.
The research project focusing on selected AI-powered consumer services, is a collaboration between Alice Labs and the Centre for Consumer Society Research, University of Helsinki in partnership with Reaktor (a Finnish technology company with expertise on existing AI solutions).
In 2020, the research and collaboration included
- Conducting qualitative interviews online with respondents from the USA, China, and Finland
- Elaborating and developing the research findings in collaboration with data scientists, designers, and industry experts